So that we may properly assess, diagnose, treat and be proactive in your healthcare needs, we require you to provide us with some personal details and general medical history. Security of any personally identifiable information you provide is of paramount importance to us. Personally identifiable information includes, but is not limited to, your name, address, phone number, email address, date of birth, and Medicare card number.
We understand that this information is highly sensitive in nature and it is critical that we can ensure patients who use our services are comfortable with entrusting their information to us. This personal information will not be disclosed to overseas recipients and will be used only for the purposes of meeting your health care needs, unless you consent to its use for other purposes, or the law permits its use for other purposes.
New privacy legislation effective 12 March 2014 amends and enhances obligations under the Commonwealth Privacy Act 1988. DOCTORONLINE365 adheres to all the long-standing general obligations of The Act, as well as recent reforms, including the “Australian Privacy Principles” (APP) guidelines as recently published by the Office of the Australian Information Commissioner.
DOCTORONLINE365 acts as a conduit between you the patient and an Australian registered General Practitioner. We are not doctors, and as such we do not collect, have access to, nor store intimate details of your Telehealth video consultation or confidential medical records covered by patient/doctor privilege. However, we affirm the principle that patients have a right to know what information is held about them and a right to access it. If you would like access to your medical records, please contact us and we will ensure your consulting physician provides them directly to you in a reasonable time.
We do not store your credit card information on our Site. For your security and peace of mind we use Stripe for our online transaction handling. For more information on Stripe please click here.
We only record personally identifiable details and medical history information that we reasonably require to do business with you. We collect this general information when you register to fulfil the legal and technical requirements of delivering our service. When accessing our site www.doctoronline365.com.au, in order for the doctors to make an appropriate assessment of your prescription request, you will be asked to complete an online questionnaire with more specific questions about your ongoing medical condition.
In an effort to keep our service as simple and easy as possible, we create and store profiles for all our users. Your personal information, as well as your order history and answers to any online questionnaires you have completed are available to you when logged in under “My Profile”.
DOCTORONLINE365 will take reasonable steps to correct personal information where we are satisfied they are not accurate or up to date. From time to time, we will ask patients to verify the personal information held by us is correct and up to date. You need to be aware that if you do not supply us with certain information about yourself, in some circumstances we may be unable to provide the service that you require.
When you visit our Site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information. Certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:
We only use your personally identifiable information for the purpose of providing our services and communicating with you in relation to our services. This may include:
Personal information will only be used for the purpose of providing medical services and receiving payments, unless otherwise consented to. Some disclosure may need to occur to third parties engaged by DOCTORONLINE365 for business purposes, such as the provision of information technology services and/or supply of prescription medicine(s) through a Quality Care Accredited Australian Pharmacy. Any third parties we use to support our business must comply with this policy and are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
DOCTORONLINE365 will not disclose personal information to any third party other than in the course of providing medical services, without full disclosure to the patient or the recipient, the reason for the information transfer and full consent from the patient.
Exceptions to disclose without patient consent are where the information is:
DOCTORONLINE365 will inform the patient where there is a statutory requirement to disclose certain personal information (for example, some diseases require mandatory notification).
We send personally identifiable information and encoded transaction identifiers to our payment services provider Stripe to facilitate any online transaction.
When you are logged into the Site, you have the ability to change and update any of your personal details under “My Profile”. Within your secure account you will also find links that provide a record of your previous consultations and orders.
You are free to delete your profile at any time, however you should note that while this will render your information invisible to the general user system, we are required by law to retain an audit trail. When we delete your personal information, it will be deleted from the active database but may remain in our archives. We may also retain anonymous De-Identified data about your use of our Site and services. After we delete personal information, we will retain De-Identified information and will continue to use this data as permitted.
Once we disclose some of your personal information to third parties, we may not be able to access that personal information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
If at any time you want to inquire about any of the personally identifiable information that we store, or to request any amendment or correction to that information, please contact us.
To ensure the confidentiality of your personally identifiable information, we employ physical, electronic and managerial security methods such as encryption to help protect against unauthorized access. When you send personally identifiable information to us over the internet, your data is protected by state of the art Secure Socket Layer (SSL) technology. This is the same technology used to secure Internet Banking transactions.
If you have a concern please raise it with us first as we may be able to resolve the issue.
Any complaints should be submitted via our “Contact Us” Enquiry Form, emailed to firstname.lastname@example.org, or sent via regular mail to: DOCTORONLINE365, Shop 3 & 4, 1094-1118 Anzac Parade, Maroubra NSW 2035.
If you are still concerned, you may lodge a formal complaint with the Office of the Australian Information Commissioner.